Terms & Conditions Effective Date: September 7, 2023
Welcome to Houston Custom Print (“we,” “our,” or “us”). By accessing or using our website and services, you agree to comply with and be bound by these terms and conditions. Please read them carefully before using our services.
1. Acceptance of Terms: By accessing or using our website and services, you agree to be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.
2. Service Description: We provide laser engraving and custom printing services. All products and services are subject to availability and may be subject to change without notice.
3. Ordering and Payment:
- Orders are subject to acceptance by Houston Custom Print.
- Prices are as stated on the website and are subject to change.
- Payment is due upon order placement. We accept most major forms of payment.
4. Customization:
- When ordering custom products, you are responsible for providing accurate and complete information for personalization.
- We reserve the right to reject any order for any reason. Including those that violate our content guidelines or that we deem inappropriate.
5. Custom Work Display Clause:
Houston Custom Print reserves the right to display any custom work created for businesses or individuals on our website and in our promotional materials. By placing an order for custom products or services with Houston Custom Print, you grant us permission to showcase the final product, including any personalized designs or content, in our portfolio, galleries, case studies, and promotional content.
We respect the privacy and confidentiality of our clients. If you have specific concerns about the display of your custom work, please contact us at support@houstoncustomprint.com, and we will work with you to address your preferences.
6. Shipping and Delivery:
- We will make every effort to deliver orders on time, but we are not responsible for delays beyond our control.
- Shipping fees and estimated delivery times are provided during the checkout process.
7. Returns and Refunds:
- We accept returns for defective or damaged products. Please contact us within five (5) days of receiving your order to initiate a return.
- Custom products are non-refundable unless they are defective or damaged upon receipt.
8. Intellectual Property:
- All content, designs, and logos on our website are the property of Houston Custom Print and may not be used without permission.
9. Privacy Policy:
- Our privacy practices are outlined in our Privacy Policy, which is an integral part of these terms and conditions.
10. Limitation of Liability:
- To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way related to our products or services.
11. Indemnification:
- You agree to indemnify and hold us harmless from any claims, losses, or damages arising out of your use of our products or services.
12. Governing Law:
- These terms and conditions are governed by the laws of Texas. Any legal action arising from these terms shall be filed in the state or federal courts located in Harris County.
13. Changes to Terms:
- We reserve the right to modify or amend these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.
14. Contact Information:
- If you have any questions or concerns regarding these terms and conditions, please contact us at support@houstoncustomprint.com.
By using our website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or require clarification, please contact us before using our services.